Frequently Asked Questions
General FAQ
What are EDGE's operating hours?
EDGE's head office operates from 8:30AM and 4:30PM. Centre-Based day program operates between 9:00AM and 4:00PM in Geelong and Werribee.
Do I need to bring extra money to EDGE?
At times, the activity will require additional money. You will be informed of this via text message the day prior, and can see the activities and their cost on the monthly calendar .If you don't want to pay for an activity, a free activity will be arranged.
How much notice do I have to give if I need to cancel?
EDGE requires two weeks notice for cancellations for centre-based program.
How much notice do I need to give if I go away?
EDGE requires 7 days notice for if you are going away, or are away unwell.
Does EDGE provide progress reports for NDIS plan reviews?
Yes, EDGE provides progress reports for NDIS plan reviews. EDGE can also offer letter of supports for early plan reviews.
What do I do if I have a complaint?
We encourage all participants, families and external carers to provide feedback. If you have a complaint during program hours, you are encouraged to speak to the site coordinator. You can do so via our online form here, or alternatively, contact the site coordinator via email at [email protected].
Can EDGE provide me a quote?
Yes, EDGE can provide quotes for all new and existing participants for centre-based programs and short term accommodation. You can request a quote via email, at [email protected].EDGE also provides service agreements for your NDIS plan period, which outlines costings for our services.
Does EDGE do restrictive practice?
EDGE is not registered to implement restrictive practices. If you have any enquiries about this, you can contact us via email at [email protected], or via phone on 03 9749 0000.
Does EDGE provide meals?
Yes, as a complementary service breakfast and lunch in a set plan at no additional cost. If you are hungry one of our support workers are happy to make you a snack. We focus on providing a variety of healthy meals throughout the week. You may also bring in meals if you do not like the meal on the set plan.
What if I don't want my photos taken or published online?
Upon enrolment, EDGE provides you the option to sign a photo consent form should you be happy to have photos taken and/or published online. If you would like to update your photo consent, you may do so at anytime by speaking to your site coordinator.
What if I have an allergy or medical plan?
Upon enrolment, you are asked to disclose and medical and health information. EDGE will take into consideration and accommodate all medical information, including allergies, when planning activities and programs
What if there was an accident or an incident at EDGE?
EDGE has a strict accident and incident policy and procedure in place that all staff are trained in. Participants upon enrolment are provided with information on how EDGE handles accidents and incidents. For more information see the downloadable accident and incident policy here.
How can EDGE support me in meeting my goals?
EDGE takes into consideration your NDIS goals. Every 6 months, EDGE meet will meet with you to update your individualised plan. This individualised plan is used to tailor all activities and programs to meet the needs of all participants, and assist them in reaching their goals. EDGE completes individual risk assessments to identify safety risks for staff and participants, to ensure EDGE is a safe space.
Day Program FAQ
What if the planned excursion doesn't interest me?
We meet with participants monthly to get their ideas and suggestions in planning the excursions and activities. Activities and excursions are tailored to meet the needs of all participants and help them reach their goals.
Most program days provide two options, so you can select which activity you would like to participate in on the day. If you are concerned with any of the activities, you are encouraged to speak with our accommodating and friendly staff.
Can I get picked up and dropped off from my home?
Yes, we provide AM and PM transport in-house to any participants who request it. Pick up and drop off times will vary depending on your location and traffic conditions.
How do I book a tour?
To schedule a tour, please fill out the enquiry form found here, or give us a call on (03) 9749 0000
What activities are on offer at centre-based programs?
EDGE offers a variety of programs including cooking, art and craft, music, social and community incursions and excursions and more. Check out the monthly calendar to see what's on
How do I know what is happening today in program?
Our monthly calendars are sent home to participants in advance. You can view the monthly calendars online here.
What do I need to bring to program?
What you need to bring is outlined in the monthly calendar. Texts sent out the night before reminding you of what you need to bring.
Do you do 1:1 support?
Yes, EDGE can offer 1:1 support.
How do I enrol in centre-based programs?
To enrol, please get in touch with our admin team by filling out the enquiry form on the contact page, giving us a call on (03) 9749 0000, or emailing us at [email protected].
After enquiring, you will be invited to attend a site tour, where you will meet our staff and participants and see how the programs run first hand.
Once the tour is completed and you are ready to join, you will complete the following documents:
Enrolment Form
Service Agreement
Individualised Plan (to be completed and reviewed every 6 months)
Individualised Risk Assessment
Short Term Accommodation FAQ
Do you provide transport to and from stays?
Individualised transport can be organised for stays for all participants, regardless of your location. Give us a call to see what we can organise for you.
How long will I have to travel to EDGE's short term accommodation residence?
Our Short Term Accommodation residences are in St. Arnaud and Warrnambool. If you chose to be picked up from our Werribee or Geelong sites, the trips to these residences will take between 2.5 hours and 3 hours.
How do I sign up to a stay?
To sign up for a stay, please send us an enquiry by filling out the form here or give us a call.
How many participants and staff attend EDGE's stays?
Where possible, EDGE has a ratio of one staff member to two participants on all short term accommodation stays.
How long are your stays?
Our stays range from 3-5 days long.
Do I get my own room?
Yes, EDGE ensures that you will have your own room on all of our stays.
How much of my own money do I bring?
The trip is fully funded under your NDIS plan, including food and accommodation. However, additional money may be brought to purchase items for yourself or in order to participate in certain activities.
What do I need to bring to a stay?
You can find a list of things you need to bring to your short term accommodation stay by giving our friendly team a call at (03) 9749 0000
Pricing FAQ
How do I pay to come along to Edge?
EDGE Community Services is a registered provider for the NDIS.
EDGE's centre-based programs and short term accommodation can be paid for through an individuals NDIS plan.
Please notify staff upon enrolment if you are plan managed, self managed or agency managed. Invoices are sent our weekly for centre-based program and short term accommodation.
I have an issue with my invoice, who do I contact?
We take issues with invoicing very seriously. Please give us a call on (03) 9749 0000 or email us at [email protected] ASAP so we can promptly investigate the issue.
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.