Frequently Asked Questions

We meet with participants monthly to get their ideas and suggestions in planning the excursions and activities. Activities and excursions are tailored to meet the needs of all participants and help them reach their goals.

Most program days provide two options, so you can select which activity you would like to participate in on the day. If you are concerned with any of the activities, you are encouraged to speak with our accommodating and friendly staff.

Yes, we provide AM and PM transport in-house to any participants who request it. Pick up and drop off times will vary depending on your location and traffic conditions.

To schedule a tour, please fill out the enquiry form found here, or give us a call on (03) 9749 0000

EDGE offers a variety of programs including cooking, art and craft, music, social and community incursions and excursions and more. Check out the monthly calendar to see what's on

Our monthly calendars are sent home to participants in advance. You can view the monthly calendars online here.

What you need to bring is outlined in the monthly calendar. Texts sent out the night before reminding you of what you need to bring.

Yes, EDGE can offer 1:1 support.

To enrol, please get in touch with our admin team by filling out the enquiry form on the contact page, giving us a call on (03) 9749 0000, or emailing us at [email protected].

A tour date and time will be arranged, and a calendar invite will be sent to confirm the appointment. Tours in Geelong are best scheduled on Tuesdays or Thursdays, while tours in Werribee are best conducted on Mondays or Wednesdays.

An EDGE staff member will conduct the site tour and meet and greet with the participant interested in enrolling. This process allows the participant and their support network to become familiar with the program setting and ask any questions about the program. It also enables EDGE staff to assess whether they can meet the participant's support needs and individual interests. The meet and greet provides staff with the opportunity to evaluate group dynamics and suggest which program day may be most suitable for the participant.

If the participant is interested in enrolling, EDGE typically offers a free trial day. This gives the participant a chance to experience the program without committing to a service agreement. Prior to the trial day, EDGE requires the enrolment pack and any additional medical or support plans to be submitted. This ensures staff have the necessary information to provide appropriate support during the trial day.

If the participant enjoys the trial day, the coordinator and the participant will agree on a start date.

The following paperwork will need to be completed on the first day of enrolment:

Enrolment Form

Service Agreement

Individualised Plan (to be completed and reviewed every 6 months)

Individualised Risk Assessment

These are indirect supports under the NDIS which are required for a participant to attend a group-based activity. They occur when the disability support worker is not working face-to-face with the participant. Non-Face-to-Face costs need to be agreed to by the participant and/or their nominee and included within the Service Agreement.

At EDGE Community Services these supports and charges are discussed and agreed on during Enrolment and are documented within the Service Agreement.

Examples of Non-Face-to-Face include: writing reports about the progress of a participant’s support, guidance and advice, progress reports and goal monitoring, care team meetings, planning programs and activities for individuals to participate in during day programs, individual training and staff briefings specific to a participant, staff involvement and training when learning how to implement a participant's behaviour support plan, staff learning a specific technique for supporting an individual participant, completing communication diaries, and other communication with families.

If you have any further questions regarding Non-Face-to-Face supports and charges please contact EDGE Community Services on (03) 97490000 or at [email protected].

Examples of Non-Face-to-Face include: writing reports about the progress of a participant’s support, guidance and advice, progress reports and goal monitoring, care team meetings, planning programs and activities for individuals to participate in during day programs, individual training and staff briefings specific to a participant, staff involvement and training when learning how to implement a participant's behaviour support plan, staff learning a specific technique for supporting an individual participant, completing communication diaries, and other communication with families.

If you have any further questions regarding Non-Face-to-Face supports and charges please contact EDGE Community Services on (03) 97490000 or at [email protected].

Non-Face-to-Face supports do not include processing NDIS claims and financials, preparing quotes, general training and supervising staff, service agreement negotiation and completion of enrolments, and general administration time for the organisation.

If you have any further questions regarding Non-Face-to-Face supports and charges please contact EDGE Community Services on (03) 97490000 or at [email protected].

Non-face-to-face supports have several benefits, including:

Increased accessibility: by offering non-face-to-face supports providers can plan and support participants more holistically.

Flexibility: With non-face-to-face support options, providers can deliver services at a time that is convenient and not disruptive to programs and supports.

Improved outcomes: Regular and ongoing non-face-to-face communication and support can help to improve participant outcomes by providing ongoing monitoring and support.

Personalisation: With the use of various techniques and strategies that are targeted to individual participants, non-face-to-face support services can be personalised and individualised to meet specific needs.

If you have any further questions regarding Non-Face-to-Face supports and charges please contact EDGE Community Services on (03) 97490000 or at [email protected].

Programs of Support were introduced by the NDIS in 2021 as part of an industry-wide change, meaning many providers are now adopting the Programs of Support model. The purpose of a Program of Support is to help participants achieve specific goals like living independently, making friends, or building work skills. Benefits: Participant goals are tailored to the individual program and are more closely monitored and reported on to families and providers. 

A more comprehensive approach to monitoring participants goals Providing evidence for further plan reviews with the NDIS and allied health professionals will be completed monthly for all participants An upfront total cost for each program of Support period that does not change. With a complete timetable of programs available to NDIS Participants there is something to suit everyone's needs and interest. We have cleverly mixed skill based & social activities to provide balances outcome-based Programs. Whether you are 16 or 65+ years old, you will feel right at home without crew of EDGE Participants and staff. Make great friends, achieve your goals, and most importantly have fun!

Our Werribee site currently has a cap of 35 participants enrolled on a particular day, and our Geelong site currently has a cap of 25 participants enrolled on a particular day.

To see if there are vacancies, please contact us directly on (03) 97490000 or at [email protected].

EDGE can provide both AM and PM transport.

Transport is calculated on an individualised basis depending on where each participants live. Transport charges include the amount of time taken in addition to the kilometres travelled.

In most cases, EDGE will be able to provide transport to and from a client’s home address. If a participant lives out of the transport catchment area, there will be a centralised meeting pick up/drop off point available.

Food

EDGE provides a daily breakfast and lunch program at no additional cost to participants.

Breakfast: Includes toast, cereal, coffee, tea, or hot chocolate. The program also rotates offerings such as waffles, pancakes, fruit salad, bacon and egg muffins, and more.

Lunch: Features wraps, toasties, or sandwiches. The program also rotates through options like hot chip lunches, BBQs, soup, tacos, and similar items.EDGE accommodates all dietary requirements.

Activities

When offering activities that may involve costs or entry fees, EDGE ensures there is always an alternative activity available on the same day that does not require participants to spend money.

For example:

Cinemas - Participants would need to pay for their entry ticket.

BBQ at the park - Participants would not incur any out-of-pocket costs.

These two activites would run on the same day, ensuring there is a no-cost activity available every day at EDGE.